World-class customer service
Our concern is to make your events successful, safe and enjoyable for everyone. There are literally hundreds of aspects to an event that need to be monitored carefully from how we handle crowds and queues, to parking and transport, ticketing, food and drink and VIP protection.
Based in Auckland and Christchurch, we work across a large number of key sporting and entertainment venues delivering our clients the best experience for their patrons.
We recognize that the fan experience is key to the success of your event. The safety, enjoyment and customer service that fans experience ultimately reflects on the event organised. We want to do a great job to help you achieve a fantastic experience for your patrons.
The P4G fan experience is:
Everything from selling, scanning and resolving ticket problems demands courteous attention
Ticket Rip/ Scanning
Ticket Issue Resolution
We need to make people feel well-looked after, respected, informed and politely routed
Important part of most events, VIPs need to be properly greeted, have IDs properly vetted and be wined and dined in comfort
Meet and Greet
Liquor License Wardens
Identification and accreditation Checks
Safe and in the right way. From initial planning, site visits, risk assessment, liaison with all stakeholders, to effective safe management of the event. Platform 4 Group will work with you to an agreed budget providing peace of mind security that is effective, economical and efficient.
Site Specific Safety Plan (SSSP)
A major concern at most events, where a large number of people arrive in a short space of time into one area. Combining parking areas and routing pedestrians is just one of the challenges
Public Transport Hubs
Level 1 Traffic Controllers
Public Road Closures
Car parking Management
We always prepare for the unexpected in our role and are fully staff with trained wardens, CIMS staff and specialists in emergency and evacuation procedures.
CIMS trained staff
Emergency Safety Officers
Staff trained in emergency and evacuation procedures
Our policy here is to take the right precautions in the first place, carrying our extensive safety and hazard checks. We also have a robust incident reporting process and fully qualified H&S procedure officers.
Health & Safety
Fully trained staff in Health and Safety procedures
Safety and Hazard checks
Investigating the operational logic of the event, planning for alcohol use, assessing risks and making policies for protection.
Alcohol Management Plans
Ensuring that there are enough properly qualified staff for the event, available on the dates required.
Registered Training Workplace provider
We need to make people feel well-looked after, respected, informed and politely routed.
Master planning, project implementation, event communication plans, risk planning, readiness checking, delivering the security services and evaluating success.
Major Events Management
Integrated strategic framework planning
Security master planning
Command Control Communication
Delivery and close out